How it works

From brief to live.
We do the heavy lifting.

CallPath is a fully managed service — you don't configure anything. We design, build, test and maintain your entire phone system. Here's exactly what that looks like.

01
Discovery & design
Week 1
We meet with you, map your call flows and produce a design for your approval.
02
Build & configure
Weeks 1–2
Full provisioning of your PBX — extensions, IVR, queues, routing and trunks.
03
Test & cutover
Week 2–3
We test every element with you, then plan a cutover that minimises disruption.
04
Managed & monitored
Ongoing
Your system is monitored 24/7. Changes, additions and support — all handled by us.
The process in detail

What happens at every stage.

Each step is structured so you stay informed and in control — while we handle the technical work.

Plain language — what you need to know
1
We have a conversation

We ask you about your phones. You tell us how your business works.

We'll have a chat — by phone or video — and ask you some straightforward questions. Things like: how many people need their own phone extension? Do you want callers to hear a menu when they ring you? What should happen if no-one picks up after hours?

You don't need to know anything technical. We just need to understand how your business operates day to day.

👍
Your say: Does this sound right?
After our conversation, we write up a simple plain-English summary of how your new phone system will work. You read it over and let us know if it looks right — or if you'd like anything changed. We don't start building until you're happy.
2
We build it

We set everything up. You don't have to do a thing.

Once you're happy with the plan, we build your phone system. We set up everyone's extensions, create your menus, arrange for your calls to be handled the way you described, and make sure everything is connected and working.

Think of it like a tradesperson fitting out a kitchen — you've chosen the layout, now we go and install it.

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Your say: nothing required at this stage
We handle the build entirely. We'll keep you updated on progress and let you know when it's ready for you to try out.
3
You try it out

We show you how it works. You give it a test run.

Before we switch anything over, you get to try the new phone system first. We'll walk you through it — call the main number, check your voicemail works, make sure after-hours calls go where you want them. You try it out with your team as if it were already live.

If anything isn't quite right — maybe the after-hours message should say something different, or a team member needs to be added — we fix it on the spot. Nothing goes live until you say so.

👍
Your say: Happy for us to switch over?
When you're satisfied everything works the way you want, you give us the go-ahead. We then switch your existing phone numbers across — usually overnight or on a weekend — so your customers notice no interruption at all.
4
We look after it

Your phones just work. If you ever need anything changed, you ask us.

Once you're live, your phone system runs quietly in the background. Our team keeps an eye on it around the clock — you'll never need to worry about it going down or anything going wrong unnoticed.

If you ever need something changed — a new staff member needs a phone extension, you want to update your menu, you're closing early for Christmas — just get in touch. We make the change, usually the same day. No forms, no waiting, no extra charge.

New staff member? We add them.
Holiday hours? We update them.
Something not working? We're on it — often before you've noticed.
Questions? Call us directly — same team, every time.
Need a change, an announcement, or something new set up? Just contact us and describe what you need in plain English — no technical jargon, no telephony knowledge required. We'll take care of the rest and make it simple.
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Not sure what any of this means for your business?
That's completely fine — most of our customers aren't phone system experts, and they don't need to be. Give us a call on 1800 888 365 and we'll have a no-pressure conversation about what you actually need.
Typical setup timeline.
A straightforward system for a small team is often live within 2–3 weeks. Larger or complex environments take longer — we'll give you a realistic timeline during discovery.
1
Discovery & design
Week 1
2
Build & configure
Weeks 1–2
3
Test & cutover
Week 2–3
4
Live & managed
Ongoing
Before & after

What changes for your team.

Transitioning to CallPath is designed to be invisible to your customers and low-friction for your staff.

Before CallPath — common pain points
✗
Ageing on-premise hardware that's end-of-life or hard to support
✗
Calling a specialist and waiting days for simple changes like adding an extension
✗
No redundancy — one hardware failure can take your phones down
✗
Remote workers on different systems or struggling to connect
✗
No visibility of what's happening on your phone system
✗
Large upfront hardware costs every 5–7 years
After CallPath — what you get instead
✓
Modern hosted PBX on redundant Australian cloud infrastructure
✓
Changes handled by our team — usually same day for routine requests
✓
Sydney and Melbourne redundancy with automatic failover
✓
Softphones for every remote worker — same system, any device
✓
24/7 monitoring by our Australian team
✓
Monthly subscription — no upfront hardware outlay
Common questions

Questions about the process.

How long does it take to get set up?
A straightforward system for a small team can typically be designed, configured and live within 2–3 weeks. Larger or more complex environments — multiple sites, many extensions, complex call flows — take longer. We give you a realistic timeline during the discovery phase so there are no surprises.
Can we keep our existing phone numbers?
Yes. Existing business numbers can be ported to CallPath in most cases. We manage the porting process and plan the cutover to minimise disruption. Number porting from Australian carriers typically takes 5–10 business days once submitted.
Do we need to buy new handsets or hardware?
No handsets are required or sold as part of this service. CallPath works with softphones on computers and mobile devices, or calls can be diverted to existing mobile and landline numbers. If you have existing SIP-compatible handsets, we can assess whether they're compatible during the discovery phase.
What does the cutover actually involve for our team?
Very little. We plan and execute the cutover — typically overnight or on a weekend. Your team may need to install a softphone app if they're using mobile access. For most staff, the change is invisible: they pick up their phone (or app) and calls work the same way as before, but better.
What if we're currently replacing an on-premise PBX?
This is the most common scenario for CallPath customers. We plan migrations carefully from end-of-life on-premise hardware, port your existing numbers, and keep your team operational throughout the transition. We've done this many times — it's a structured process, not a leap of faith.
Ready to get started?

Tell us about your business and current setup. We'll design a CallPath solution and get back to you with a fixed-price quote — within one business day.

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