Resources

Guides, explainers & checklists.

Plain-English resources to help Australian businesses understand business phone systems — no jargon, no sales pitch.

All articles
Practical guides written by the CallPath team.
Explainer
What Is a Hosted PBX? A Plain-English Guide for Australian Businesses
A plain-English explanation of what a hosted PBX is and how it compares to a traditional phone system.
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Comparison
Hosted PBX vs On-Premise PBX: Which Is Right for Your Business?
A side-by-side comparison of hosted and on-premise PBX to help you decide which is right for your business.
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Guide
How to Replace an Ageing Business Phone System — Without Disrupting Your Team
A practical step-by-step guide to replacing an ageing on-premise PBX with minimal disruption.
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Explainer
What Is a SIP Trunk? A Simple Explanation for Business Owners
What SIP trunks are, how they work, and what they mean for your business phone system.
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Checklist
Business Phone System Checklist: What to Look for Before You Commit
Everything to check before choosing a new business phone system — an interactive checklist.
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Explainer
How Call Recording Works in a Managed Hosted PBX
How call recording works in a hosted PBX, common uses, and legal considerations for Australian businesses.
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Explainer
What Is an IVR? A Plain-English Guide for Business Owners
What an IVR is, how keypad and spoken interaction work, and how CallPath configures your menus for you.
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Explainer
Routing Calls to Mobile Phones and Remote Locations
How CallPath routes your business calls to mobile phones, remote workers and multiple locations — including after-hours routing.
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