Privacy Policy

1. Who we are

CallPath is operated by Cloud365 Australia Pty Limited, an Australian-owned and operated company registered in Victoria.

References to "we", "us" or "our" in this policy refer to Cloud365 Australia Pty Limited trading as CallPath. References to "you" or "your" refer to any individual who visits this website or submits information through it.

2. What personal information we collect

We only collect personal information that is necessary for the purposes described in this policy. The types of personal information we may collect include:

• Your name
• Your business name
• Your contact details as provided via our website contact forms
• Your phone number
• Information about your current phone setup and business requirements, provided by you when requesting a quote or contacting us for support

We do not collect sensitive information (as defined by the Privacy Act) through this website. We do not collect payment card details through this website.

We do not currently use cookies for tracking or advertising purposes, and we do not deploy third-party analytics tools on this website. If this changes, this policy will be updated accordingly.

3. How we collect your information

We collect personal information directly from you when you:

• Submit a quote request using the form on our Pricing page
• Send us a message using the contact form on our Support page
• Contact us by phone, or via the contact form on our Support page

We do not collect personal information from third parties or through automated means such as web scraping.

4. Why we collect your information

We collect and use your personal information for the following purposes:

• To respond to your quote request and prepare a proposed solution for your business
• To contact you in response to a support or general enquiry
• To provide ongoing service and support if you become a CallPath customer
• To comply with our legal and regulatory obligations

We will not use your personal information for any purpose that is unrelated to the reason you provided it, unless you have consented to that use or we are otherwise required or permitted by law.

5. Marketing communications

We may send you information about CallPath services that may be relevant to your enquiry. You can opt out of receiving marketing communications from us at any time by contacting us using the details below, or by following the unsubscribe instructions in any email we send you.

We will not sell, rent or share your personal information with third parties for their own marketing purposes.

6. Disclosure of your information

We do not sell or trade your personal information. We may share your information in the following limited circumstances:

• Within our organisation: Your information may be accessed by Cloud365 Australia Pty Limited staff involved in responding to your enquiry or delivering services to you.
• Service providers: We may use trusted third-party service providers to assist us in operating our website or delivering our services (for example, email delivery services). These providers are required to handle your information in accordance with our instructions and this privacy policy.
• Legal requirements: We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal obligations or protect the rights, property or safety of our business, customers or others.

We do not disclose personal information to overseas recipients except where required to deliver a service and where appropriate safeguards are in place.

7. How we store and protect your information

Your personal information is stored on secure systems located in Australia. We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and staff training.

No method of transmission over the internet or electronic storage is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading
• Request that we delete personal information we hold about you, where we are not required by law to retain it
• Make a complaint about our handling of your personal information

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within a reasonable time, and in any case within 30 days. We do not charge a fee for access requests unless the request is complex or resource-intensive, in which case we will notify you of any applicable fee in advance.

9. Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, you may lodge a complaint with us in the first instance by contacting us using the details in Section 10. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us:

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or the services we offer. When we update this policy, we will revise the "Last updated" date at the top of the page. We encourage you to review this policy periodically.

Continued use of the CallPath website after any changes to this policy constitutes your acceptance of those changes.