Industries — CallPath Hosted PBX for Professional Services, Healthcare & More

Professional services

Law businesses, accountants & consultancies.

Professional services businesses need a phone system that presents well, routes calls accurately, and keeps a record. CallPath gives every fee earner a direct number, every team a proper call queue, and every message delivered straight to email.

Get a quote for my business How it works

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Direct inward dial for every fee earner

Clients call partners and associates directly — no going through reception for every call.

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Call recording for file notes

Record client calls for compliance, dispute resolution or internal file notes. Stored securely.

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Voicemail to email

No message missed between client meetings — voicemails arrive in your inbox as audio files.

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After-hours message & routing

Professional after-hours message plays automatically — no manual intervention at close of business.

Small business, 4–15 staff

Typically: main IVR, 2–3 direct lines for senior staff, reception hunt group, voicemail-to-email for all. Simple to set up, professionally presented from day one.

Mid-size business, 15–60 staff

Typically: department queues (reception, accounts, matter teams), DIDs for all fee earners, call recording on key lines, time-based routing, softphones for court days and client sites.

Multi-office business

Typically: one unified phone system across all offices — staff transfer calls between locations seamlessly, clients reach the right office without confusion.

Healthcare

Clinics, medical centres & allied health.

High call volumes, complex after-hours arrangements and the need for professional presentation make healthcare one of the most demanding environments for a phone system. CallPath handles it without requiring your practice manager to become a telephone technician.

Get a quote for my practice How it works

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High-capacity call queues

Handle the Monday morning appointment rush — callers queue professionally with custom hold messaging.

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After-hours and on-call routing

Route to an after-hours service, on-call doctor mobile, or emergency message — automatically, every night.

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Separate lines for different services

Appointments, repeat scripts, allied health — each with their own number and queue if needed.

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Softphones for home visiting staff

Community nurses and visiting practitioners use their business number from their mobile device.

Single GP or specialist practice

Typically: main reception queue, appointment line, after-hours message with on-call routing, voicemail-to-email. Professionally presented without requiring IT staff.

Multi-practitioner medical centre

Typically: IVR with appointment, scripts and allied health options, separate queues per service, DIDs for practitioners, after-hours service integration.

Allied health & psychology

Typically: direct numbers for each clinician, confidential voicemail, professional greeting, after-hours message that sets appropriate expectations.

Retail & hospitality

Retail, restaurants, hotels & venues.

Retail and hospitality businesses often have high inbound call volumes, seasonal staffing changes, and a need for professional presentation across multiple sites. CallPath scales easily as your operation grows and changes throughout the year.

Get a quote for my business How it works

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Hunt groups for busy periods

Ring all available staff simultaneously so no booking or inquiry waits unanswered at peak times.

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Seasonal and holiday routing

Update your hours for Christmas, Easter and public holidays — we update the routing, you don't touch the system.

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Separate numbers per location

Each venue or store has its own local number on one managed system — adding a new location is straightforward.

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Custom hold messaging

On-hold messaging that promotes specials, events or booking information while callers wait.

Restaurant or café

Typically: simple hunt group for reservations, after-hours message with opening hours, custom hold music that fits the venue's atmosphere.

Hotel or accommodation

Typically: IVR for reservations, housekeeping, reception; hunt groups per department; DIDs for each level or wing; 24/7 routing for late check-ins.

Multi-site retail

Typically: one system across all stores — local numbers per store, central IVR, easy to add or remove locations as the network grows.

Remote & multi-site teams

Teams distributed across locations, cities or working from home.

Because CallPath is fully hosted in the cloud, it doesn't matter where your staff are. Remote workers, home offices, interstate branches — everyone is on the same phone system, with the same professional presentation, using softphones on their existing devices.

Get a quote for my team How it works

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Softphone on any device

Staff use their business number from a laptop, tablet or smartphone — wherever they're working from.

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Local numbers in every city

A Sydney number for your Sydney team, a Melbourne number for Melbourne — all on one managed system.

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Seamless internal transfers

Transfer calls between staff in different cities or states as easily as between desks in the same office.

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No hardware at any site

No PBX equipment to install at branches or home offices — the system is entirely in the cloud.

Fully remote team

Softphones for everyone, one main number with IVR, calls routed to staff by team or availability. Professional presentation regardless of where staff actually are.

Head office + branches

One unified system — local DID numbers for each location, internal transfers across sites, centralised management by our team with no on-site technical staff required at branches.

Hybrid office/remote

Office staff on SIP handsets or softphones, remote staff on mobile apps — all on the same extension plan, same IVR, same call recording and voicemail-to-email.

PBX replacement

Replacing ageing on-premise hardware.

This is the most common reason businesses come to CallPath. Ageing on-premise PBX hardware — past vendor support, expensive to maintain, limited in capability — replaced with a modern hosted system that's managed by us. Your numbers port across. Your team notices an improvement, not a disruption.

Get a migration quote See the migration process

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Carefully planned migration

We plan the transition in detail — your team stays online throughout and your numbers port across seamlessly.

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Existing numbers kept

All your existing business numbers port to CallPath. Customers dial the same numbers as always.

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No more hardware headaches

No more end-of-life hardware, no more specialist callouts for simple changes, no more single point of failure.

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Improved capability from day one

Voicemail-to-email, softphones, call recording, proper after-hours routing — things often missing from old PBX systems.

Common pain points of an ageing on-premise PBX

✗Hardware is end-of-life — vendor support has ended

✗Simple changes require a specialist callout and a wait

✗One hardware failure takes the whole phone system down

✗Remote workers are awkward or on a separate system

✗Voicemail is in the office — not in your inbox

✗Another hardware refresh is looming — and expensive

What replaces it with CallPath
✓Modern hosted PBX — no hardware to fail or become obsolete
✓Changes handled remotely by our team — usually same day
✓Sydney & Melbourne redundancy — automatic failover
✓Softphones for every remote worker — same system, any device
✓Voicemail-to-email standard — messages in your inbox
✓Monthly subscription — no capital hardware expenditure

Built for how Australian businesses actually work.

Law businesses, accountants & consultancies.

Clinics, medical centres & allied health.

Retail, restaurants, hotels & venues.

Teams distributed across locations, cities or working from home.

Replacing ageing on-premise hardware.